Privacy Policy

We are committed to protecting and respecting your privacy and protecting your personal data. We have produced this document to help you understand what personal data we collect about you when using the website, how we use that data, and to give you clear and transparent guidance on your rights. This document covers the following areas:

  • Who we are
  • What is personal data?
  • What personal data we collect?
  • How we collect your personal data?
  • How we use personal data?
  • Who we share your personal data with
  • Transferring personal data outside the European Union ("EU")
  • How long we hold personal data
  • Where we store your personal data
  • Your rights
  • Contact us
  • Updates to our Privacy Notice

Who we are

The Product Hub is the controller and responsible for your personal data for this website. We are part of Mathematical Market Research Limited group (“MMR Research”) so we may have to share information with other group companies from time to time.

What is personal data?

Personal data is one or more pieces of information that identify a living individual.

What personal data we collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • "Identity Data" includes first name, last name, title.
  • "Contact Data" includes email address and telephone numbers.
  • "Transaction Data" includes details about products and services you have purchased from us (including historical).
  • "Technical Data" includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • "Profile Data" includes purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • "Usage Data" includes information about how you use our website, products, and services.
  • "Marketing and Communications Data" includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share "Aggregated Data" such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any "Special Categories of Personal Data" about you. Nor do we collect any information about criminal convictions and offences.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer and provide services to you (a) Identity
(b) Contact		 Performance of a contract with you
To recognise you as a returning customer and provide services to you (a) Identity
(b) Contact
(c) Transaction Data
(d) Profile Data
(e) Usage Data		 Performance of a contract with you
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey		 (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(e) Transaction
(f) Usage Data		 (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile Data
(d) Usage
(e) Marketing and Communications		 (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(d) Usage		 (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile Data
(d) Usage
(e) Marketing and Communications
(f) Technical		 Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
(c) Contact		 Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Profile Data
(d) Usage
(e) Marketing and Communications
(f) Technical		 Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Transaction, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing. You can opt out by unsubscribing at the link provided in email communications or emailing us at the email address provided. To opt-out of other forms of marketing (such as postal marketing or telemarketing), contact us at discover@theproducthub.com.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. When you visit our site for the first time, we do not collect any non-essential cookie information until you give consent. If you wish to update your cookie preferences please visit the cookie policy page.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who we share your personal data with

(i)Internal Third parties

We may share or disclose your personal data within the MMR Research where you have agreed that they can send you information about their related goods and services (they’ll always give you an easy way to unsubscribe or you can contact us to update your preferences at any time). We share technology and systems with our group companies but we ensure that only the relevant personnel have access to your personal data.

(ii) External Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

  • Digital Marketing Service Providers
  • Website developers (hosting our website and development work)
  • Providers of technical, payment and delivery services
  • Data brokers or aggregators
  • Professional advisers including lawyers, bankers, auditors and insurers
  • HM Revenue & Customs, regulators and other authorities

Third Parties

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

  • Digital Marketing Service Providers: We periodically appoint digital marketing agents such as Hubspot, Google, Microsoft, Hotjar, Call Rail, and WebDNA to conduct marketing activities on our behalf.
  • Technical, payment and delivery services are managed by providers like Google's Tag Manager.
  • Data brokers or aggregators such as Cognism, SalesLoft provide additional marketing insights.
  • Professional advisers including lawyers, bankers, auditors, and insurers based in the United Kingdom assist us with various consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators and other authorities may require reporting of processing activities under certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Transferring your personal data outside the European Economic Area ("EEA")

We share your personal data within our Group of companies. This involves transferring your data outside the UK. We ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

How long we keep your personal data

We process personal data only for as long as necessary for the purpose(s) for which it was originally collected, after which it may be archived or deleted, except where its retention is necessary for compliance with a legal obligation or for another legitimate and lawful purpose.

Your Rights

You have rights including the right to access, correct, erase, or restrict the processing of your personal data. You may withdraw consent to data processing at any time. For detailed inquiries or to exercise your rights, please contact our data protection officer at the details provided.

Contacting Us

If you’d like to contact us about data protection, please email MMRRW-DPO@mmr-research.com. If you’d like to contact us with a general comment or enquiry, please email info@mmr-research.com

B104-110 Crowmarsh Battle Barns
Preston Crowmarsh
Wallingford
Oxfordshire
OX10 6SL
UK

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

pdates to this policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Date of this policy

This policy was last updated on 17th April 2024.